Privacy Policy
(Including SMS/Text Messaging Compliance)

Effective Date: October 4, 2026

Vital Link Courier LLC (“Vital Link Courier,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, request our services, communicate with us, or use our courier services, including communications by telephone, email, or SMS/text message.

Website: vitallinkcourier.net
Email: info@vitallinkcourier.net
Phone: 501-799-7779

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information necessary to provide our courier and customer-support services.

A. Information You Provide Directly

When you contact us, request a quote, schedule a delivery, submit a form, or otherwise communicate with us, we may collect:

Full name
Company or organization name
Email address
Telephone or mobile phone number
Pickup address
Delivery address
Delivery instructions
Package or shipment information
Weight, dimensions, urgency, and handling requirements
Billing or payment information, when applicable
Information necessary to coordinate delivery
Communications or other information you voluntarily submit through our website, forms, email, telephone, or other communications

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring website or link
General geographic information
Cookies and similar technologies

This information may be used to operate, secure, analyze, and improve our website and services.

2. How We Use Your Information

We may use information we collect to:

Provide and fulfill courier and delivery services
Process delivery requests and quotes
Coordinate pickups and deliveries
Communicate with customers regarding their shipments
Provide customer service and support
Send delivery-related notifications when you have opted in to receive them
Communicate regarding scheduling and dispatch
Provide estimated arrival times and delivery-status updates
Notify customers about delays or changes affecting a delivery
Provide proof-of-delivery information
Process payments and maintain business records
Improve our website, services, and customer experience
Protect against fraud, abuse, unauthorized activity, or security threats
Comply with applicable laws and legal obligations
Enforce our policies and protect our legal rights

If a data-security incident occurs that affects personal information, Vital Link Courier will provide notifications as required by applicable law.

3. SMS/Text Messaging

A. SMS Consent

Vital Link Courier LLC sends transactional, delivery-related SMS text messages to customers who affirmatively opt in to receive SMS communications.

SMS messages may include:

Pickup confirmations
Courier dispatch notifications
Shipment or delivery-status updates
Estimated arrival times
Delay notifications
Scheduling and dispatch communications
Delivery completion notifications
Proof-of-delivery notifications
Customer-service responses related to a delivery

SMS messages are intended for service-related communications and customer support. Vital Link Courier does not use this SMS program to send promotional or marketing messages.

How You May Opt In

You may affirmatively opt in to receive SMS messages by:

Selecting an SMS consent checkbox on a Vital Link Courier form or website form; or
Providing affirmative verbal consent when communicating with Vital Link Courier by telephone, when SMS consent is specifically requested.

Providing a telephone or mobile phone number by itself does not constitute SMS consent.

SMS consent is not a condition of purchasing or receiving courier services.

You may withdraw your SMS consent at any time by replying STOP to a Vital Link Courier text message.

B. Message Frequency

Message frequency varies depending on your delivery activity, shipment status, and communication needs.

You may receive multiple messages during an active delivery when necessary to provide relevant delivery or customer-service information.

C. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and mobile service plan.

Vital Link Courier does not control carrier fees or charges.

D. Opting Out

You may opt out of SMS communications at any time by replying:

STOP

After receiving a STOP request, you may receive one final message confirming that you have been unsubscribed.

Once unsubscribed, you will no longer receive non-essential SMS messages from our SMS program unless you subsequently provide new consent.

You may request assistance by replying:

HELP

You may also contact Vital Link Courier directly at:

501-799-7779
info@vitallinkcourier.net

E. Carrier Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages.

Message delivery may be affected by mobile carrier networks, coverage, device availability, or other factors outside the control of Vital Link Courier.

F. SMS Consent and Mobile Information Privacy

Vital Link Courier LLC does not sell, rent, or share mobile phone numbers or SMS/text messaging consent information with third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in information and consent records are used only as necessary to operate and administer our customer communications and courier services.

Information may be disclosed to service providers that assist us with communications, technology, hosting, customer service, or other business operations, solely as necessary to provide those services and subject to applicable contractual or legal requirements.

4. How We Share Information

Vital Link Courier LLC does not sell your personal information.

We may share information when reasonably necessary to operate our business, provide our services, or comply with legal obligations.

This may include sharing information with:

Service Providers

Technology companies, communications providers, hosting providers, payment processors, software providers, and other vendors that help us operate our business.

Legal Requirements

We may disclose information when required by applicable law, subpoena, court order, governmental request, or other legal process.

Safety and Business Protection

We may disclose information when reasonably necessary to:

Detect or prevent fraud
Investigate abuse or unauthorized activity
Protect the security of our systems
Protect our customers, employees, contractors, or business
Protect our legal rights

We strive to limit information shared to what is reasonably necessary for the applicable purpose.

5. Medical, Legal, and Sensitive Deliveries

Vital Link Courier LLC may transport medical specimens, pharmaceuticals, critical parts, legal documents, sensitive documents, and other specialized shipments.

We do not intentionally request unnecessary medical or other sensitive personal information through our website.

Customers should provide only the information reasonably necessary for us to perform the requested courier service.

If sensitive information is voluntarily provided to us, we take reasonable measures to limit access and protect that information.

Vital Link Courier LLC is a courier and transportation provider and is not a healthcare provider. Our handling of information associated with specialized deliveries may also be subject to contractual, regulatory, or legal requirements applicable to a particular customer or shipment.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Operate and improve website functionality
Understand how visitors use our website
Analyze website performance
Support website security
Improve the customer experience

You may disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

Vital Link Courier LLC uses reasonable administrative, technical, and physical safeguards designed to protect information in our possession.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes, including:

Providing courier services
Maintaining business and delivery records
Maintaining customer-service records
Maintaining SMS consent records
Resolving disputes
Protecting our legal rights
Complying with legal, regulatory, accounting, and tax requirements

The length of time information is retained may vary depending on the type of information and the reason it was collected.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding personal information we maintain about you.

These rights may include the ability to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information where legally permitted
Request information regarding how your information is used

To submit a privacy request, contact us using the information provided below.

10. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Vital Link Courier LLC is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage users to review the privacy policies of third-party websites before providing personal information.

11. Children's Privacy

Our website and courier services are not directed toward children under the age of 13.

Vital Link Courier LLC does not knowingly collect personal information from children under 13 through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

Vital Link Courier LLC may update this Privacy Policy from time to time.

When changes are made, the revised policy will be posted on this page with an updated Effective Date.

Your continued use of our website or services after an updated Privacy Policy is posted constitutes acknowledgment of the revised policy to the extent permitted by applicable law.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or our SMS/text messaging program, please contact:

Vital Link Courier LLC