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Effective Date: 1/21/2026
Business Name: Vital Link Courier LLC (“Vital Link Courier,” “we,” “us,” or “our”)
Website: vitallinkcourier.net

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Vital Link Courier LLC values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or communicate with us, including by phone, email, or SMS/text message.

By using this website or providing your information to us, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following categories of information:

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A. Information You Provide Directly

When you contact us, request a quote, book a delivery, or submit a form, we may collect:

• Full name

• Company name

• Email address

• Phone number (including mobile number)

• Pickup and delivery addresses

• Delivery instructions

• Package details (weight, size, urgency, handling needs)

• Billing information (if applicable)

• Any messages or information you submit through forms or email

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on pages

• Referring website links

• General location data (approximate)

This information is collected through cookies or similar tracking technologies.

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2. How We Use Your Information

We use your information to:

• Provide courier services and fulfill delivery requests

• Respond to inquiries and provide customer support

• Send delivery confirmations, updates, and status notifications

• Communicate about pricing, scheduling, and service availability

• Improve our website and services

• Prevent fraud and protect our business operations

• Comply with legal obligations and enforce our policies

 

3. SMS/Text Messaging (Messaging Compliance)

​A. SMS Consent

By providing your mobile phone number to Vital Link Courier LLC, you may be opting in to receive SMS/text messages related to our services. These messages may include:

• Delivery confirmations

• Pickup and drop-off updates

• ETA notifications

• Customer service responses

• Scheduling and dispatch communications

SMS consent is not a condition of purchase.

 

B. Message Frequency

Message frequency varies depending on your delivery activity and communication needs.

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C. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

 

D. Opt-Out Instructions

You can opt out at any time by replying: STOP

After you reply STOP, you may receive one final message confirming your opt-out.

You may also request help by replying: HELP

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E. Supported Carriers

Carriers are not liable for delayed or undelivered messages.

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F. No Sale of SMS Data

We do not sell or share your mobile number, SMS consent, or text messaging data with third parties or affiliates for marketing purposes.

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4. How We Share Information

We do not sell your personal information.

We may share information only as necessary to operate our business, including:

• Service providers (technology platforms, communications tools, hosting providers) who help us operate the website and communications

• Legal compliance (if required by law, subpoena, court order, or to protect our rights/safety)

• Business protection (to detect fraud, abuse, or security threats)

We only share the minimum information necessary for these purposes.

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5. Medical, Legal, and Sensitive Deliveries

Vital Link Courier LLC may transport items such as medical specimens, critical parts, or legal documents.

We do not request unnecessary sensitive medical information through our website. If sensitive information is provided to us voluntarily, we limit access to that information and handle it as confidential business information.

Note: Vital Link Courier LLC is not a healthcare provider and is not responsible for compliance obligations that apply to healthcare entities unless required by contract.

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6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve website performance

• Understand how visitors use our website

• Help with security and analytics

You can disable cookies in your browser settings, but some site features may not function properly.

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7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

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8. Data Retention

We keep personal information only as long as necessary to:

• Provide services

• Maintain business records

• Resolve disputes

• Comply with legal and tax requirements

 

9. Your Privacy Rights

Depending on your location, you may have rights to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information (where legally permitted)

To submit a request, contact us using the information below.

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10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

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11. Children’s Privacy

Our services and website are not intended for children under 13, and we do not knowingly collect information from children.

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12. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

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13. Contact Us

If you have questions about this Privacy Policy or our SMS compliance practices, contact us:

Vital Link Courier LLC
Website: vitallinkcourier.net
Email: info@vitallinkcourier.net
Phone: 501-387-4838