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Effective Date: 1/21/2026
Business Name: Vital Link Courier LLC (“Vital Link Courier,” “we,” “us,” “our”)
Website: vitallinkcourier.net

By accessing or using this website and/or requesting services from Vital Link Courier LLC, you agree to these Terms & Conditions.

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1. Services

Vital Link Courier LLC provides courier and delivery services, including time-sensitive transport of items such as critical parts, medical specimens, and legal documents.

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2. Quotes, Orders, and Scheduling

• Quotes are estimates based on information provided (distance, urgency, wait time, special handling, after-hours, etc.).

• A delivery request is not confirmed until accepted by Vital Link Courier.

• Pickup and delivery times are estimates and may be affected by traffic, weather, road closures, access delays, and other conditions.

 

3. Customer Responsibilities

You agree to provide accurate information including:

• Correct pickup/drop-off addresses and contact details

• Package details (size, weight, contents, handling needs)

• Any time constraints or special access instructions

You are responsible for ensuring the shipment is properly packaged and ready at pickup.

 

4. Prohibited Items

You agree not to tender any prohibited, illegal, or restricted items, including but not limited to:

• Illegal drugs or contraband

• Explosives or hazardous materials unless specifically agreed in writing

• Firearms or ammunition unless specifically agreed in writing and lawful

• Any item requiring special licensing that you do not possess

Vital Link Courier may refuse any delivery at its discretion.

 

5. Medical Specimens / Sensitive Deliveries

For medical specimen transport:

• Customer is responsible for compliant packaging and labeling.

• Customer is responsible for ensuring the shipment is safe for transport.

• Vital Link Courier does not diagnose, treat, or provide medical services.

 

6. Fees, Payment, and Charges

Charges may include (as applicable):

• Base service rate

• Mileage

• After-hours/holiday fees

• Wait time/detention fees

• Toll/parking fees

• Return trips or re-delivery fees

• Cancellation fees

Payment is due per the agreed terms. Unpaid balances may result in service refusal.

 

7. Cancellations

Cancellations may be subject to fees if a driver has been dispatched, is en route, or has arrived.

 

8. Delivery Attempts and Access Delays

If a delivery cannot be completed due to:

• incorrect address

• no recipient available

• restricted access

• refusal by receiving party
  additional charges may apply and the shipment may be returned or held as instructed.

 

9. Limitation of Liability

To the maximum extent allowed by law:

• Vital Link Courier is not liable for indirect, incidental, special, consequential, or punitive damages.

• Vital Link Courier’s liability for any claim is limited to the amount paid for the specific delivery at issue.

 

10. Claims and Disputes

Any claims must be reported as soon as possible and no later than 24 hours after delivery completion (or attempted delivery), unless otherwise required by law.

 

11. Website Use

You agree not to:

• attempt to gain unauthorized access to the website

• disrupt or interfere with the website’s operation

• use the site for unlawful purposes

 

12. Intellectual Property

All website content (text, logos, branding) is owned by Vital Link Courier LLC and may not be copied or reused without permission.

 

13. Changes to Terms

We may update these Terms at any time by posting the updated version on this page.

 

14. Governing Law

These Terms are governed by the laws of the State of Arkansas, without regard to conflict-of-law principles.

 

15. Contact

Vital Link Courier LLC
Email: info@vitallinkcourier.net
Phone: 501-387-4838

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SMS Terms of Service

(Text Messaging Policy)

Effective Date: 1/21/2026
Business Name: Vital Link Courier LLC (“Vital Link Courier,” “we,” “us,” “our”)

This SMS Terms of Service explains how Vital Link Courier LLC communicates by text message.

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1. Program Description

If you opt in, you may receive SMS messages including:

• pickup coordination

• delivery status updates

• ETA notifications

• scheduling and dispatch communication

• customer support messages

 

2. Consent to Receive Messages

By providing your mobile number and opting in (where applicable), you consent to receive SMS messages from Vital Link Courier LLC.

Consent is not a condition of purchase.

 

3. Message Frequency

Message frequency varies based on delivery activity and communication needs.

 

4. Message and Data Rates

Message and data rates may apply depending on your carrier plan.

 

5. Opt-Out

You can opt out at any time by replying:
STOP

You may receive one final message confirming your opt-out.

 

6. Help

For help, reply: HELP or contact: 501-387-4838

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7. Supported Carriers / Delivery Issues

Carriers are not liable for delayed or undelivered messages.

 

8. Privacy

We do not sell or share your mobile number, SMS consent, or SMS content with third parties or affiliates for marketing purposes.

 

9. Eligibility

You must be at least 18 years old or have permission from a parent/guardian to participate.

 

10. Changes

We may update these SMS Terms at any time by posting an updated version with a revised effective date.