Terms & Conditions
(Website + Services)

TERMS & CONDITIONS

Vital Link Courier LLC

Effective Date: October 9, 2026

Website: https://www.vitallinkcourier.net
Phone: 501-799-7779
Email: info@vitallinkcourier.net

These Terms & Conditions govern access to the Vital Link Courier LLC website, requests for quotes, and courier and delivery services provided by Vital Link Courier LLC (“Vital Link Courier,” “we,” “us,” or “our”).

By submitting a delivery request, accepting a quote, or using our services, you agree to the terms applicable to that transaction. Additional written service agreements may apply to specific customers, shipments, or recurring delivery arrangements.

1. Services

Vital Link Courier LLC provides expedited, same-day, scheduled, time-sensitive, and business-to-business courier services in Arkansas and surrounding states, subject to route availability and dispatch confirmation.

Services may include:

Expedited and direct point-to-point delivery
Medical and laboratory specimen transportation, subject to applicable requirements
Eligible medical supplies and pharmaceutical deliveries
Legal and business document transportation
Automotive, aviation, industrial, and critical-parts delivery
Scheduled and recurring courier routes
Temperature-controlled transportation, when available and confirmed
Pickup and delivery coordination
Signature confirmation, photographic proof of delivery, timestamps, and other delivery documentation, when requested and available
Chain-of-custody procedures, when agreed upon for the shipment
After-hours, holiday, and STAT/urgent delivery requests, subject to availability and acceptance

The availability of a particular service depends on the shipment contents, route, timing, handling requirements, equipment, applicable laws, and other operational considerations.

Listing a service on our website does not guarantee that every shipment can be accepted. Certain shipments require individual review and written approval before transportation.

2. Instant Quotes and Delivery Requests

Our website may provide an instant quote calculator that estimates delivery charges using information supplied by the customer.

Instant quotes are estimates unless expressly identified and accepted as a confirmed price by Vital Link Courier.

The accuracy of an estimate depends on the information submitted, including:

Pickup and delivery addresses
Route and estimated mileage
Requested service level
Pickup date and delivery deadline
Package size, weight, quantity, and contents
Special handling requirements
Additional stops and access requirements
Applicable surcharges and other disclosed charges

An instant quote or completed online form does not, by itself, constitute acceptance of a delivery request.

A delivery is confirmed only after Vital Link Courier accepts the request and confirms the applicable service details, availability, and pricing.

STAT, emergency, hazardous-material, radioactive-material, temperature-controlled, and other specialized shipments may require manual review and a separate quote.

We reserve the right to correct a material pricing error or revise an estimate when submitted information is inaccurate or incomplete. Any revised price must be communicated to the customer for approval before proceeding with the affected service, except as otherwise provided in an applicable written agreement or permitted by law.

3. Pickup and Delivery Times

Pickup times, estimated arrival times, and delivery deadlines are subject to confirmation.

Actual transit times may be affected by traffic, weather, road closures, accidents, vehicle problems, facility access, loading delays, recipient availability, and other circumstances beyond our reasonable control.

Vital Link Courier will make reasonable efforts to meet confirmed service commitments but does not guarantee a specific delivery time unless an authorized written agreement expressly provides otherwise.

Customers requiring STAT, emergency, or deadline-critical service should contact dispatch to confirm availability and feasibility.

4. Customer Responsibilities

Customers are responsible for providing accurate and complete information regarding the shipment and requested service.

Customers must:

Provide correct pickup and delivery addresses and contact information.
Accurately describe shipment contents, weight, dimensions, quantity, and handling requirements.
Identify any hazardous, regulated, temperature-sensitive, fragile, or otherwise restricted materials before pickup.
Ensure shipments are properly packaged, sealed, labeled, and ready for transportation.
Provide required shipping documents, permits, declarations, and handling instructions.
Ensure the shipper has legal authority to tender the shipment.
Identify any delivery deadline, recipient signature requirement, facility access restriction, or special procedure.
Ensure that the recipient is authorized to receive the shipment.
Provide safe and reasonable access to pickup and delivery locations.

Vital Link Courier may refuse or suspend a shipment when information is inaccurate, required documentation is missing, packaging is unsafe, or the shipment cannot be transported lawfully or safely.

5. Prohibited and Restricted Shipments

Customers must not tender illegal, undeclared, improperly packaged, or prohibited items.

Restricted shipments may include:

Illegal drugs, contraband, or unlawfully possessed items
Firearms, ammunition, explosives, or weapons not expressly accepted in writing and permitted by applicable law
Hazardous materials or hazardous waste that have not been specifically approved
Radioactive materials that cannot be lawfully transported under the applicable requirements
Controlled substances or regulated pharmaceuticals that require authorizations or procedures not satisfied for the shipment
Perishable, biological, infectious, or temperature-sensitive materials that cannot be safely handled under the confirmed service conditions
Leaking, contaminated, improperly sealed, or inadequately labeled packages
Any item whose transportation would violate applicable law, regulation, insurance restrictions, or contractual obligations

Customers must disclose the actual contents of each shipment before pickup.

Vital Link Courier may inspect shipment documentation, request additional information, refuse acceptance, or discontinue transportation when reasonably necessary for safety, compliance, or operational reasons.

6. Medical, Laboratory, and Sensitive Shipments

Vital Link Courier may accept eligible medical specimens, laboratory materials, medical supplies, pharmaceuticals, and other sensitive shipments when the shipment and requested service meet applicable requirements.

The customer or shipper is responsible for:

Correct classification and disclosure of shipment contents
Required packaging, labeling, documentation, and preparation
Providing necessary handling and temperature requirements
Identifying applicable regulatory or facility-specific requirements
Ensuring the shipment is legally eligible for transportation

Vital Link Courier provides transportation services and does not provide medical diagnosis, treatment, laboratory testing, or clinical services.

Specialized shipments, including infectious substances, regulated biological materials, radioactive materials, hazardous materials, and certain pharmaceuticals, are accepted only after review and confirmation that applicable requirements, equipment, insurance, and authorizations are satisfied.

No specialized shipment is accepted merely because a related service is mentioned on our website.

Customers should avoid sending unnecessary patient information or other sensitive personal information through website forms, text messages, or ordinary email.

7. Pricing, Fees, and Payment

The price for a delivery is based on the quote or written service agreement accepted by the customer.

Depending on the service, charges may include:

Base delivery charge
Mileage and route-related charges
Service-level or urgency charges
Additional-stop charges
Waiting-time charges
After-hours or holiday surcharges
Toll and parking expenses
Special handling charges
Return-trip or redelivery charges
Cancellation or failed-delivery charges
Other charges disclosed and agreed upon for the applicable service

Minimum Charge

Vital Link Courier's standard minimum delivery charge is $35, unless a different rate is expressly agreed upon in writing.

Waiting Time

The first 15 minutes of waiting time are included in the standard service.

Waiting beyond the included 15 minutes is charged at $20 per hour, calculated according to the applicable billing method communicated for the delivery.

Waiting may occur when a shipment is not ready, access is delayed, loading or unloading takes longer than expected, or a recipient is unavailable.

Interstate and Holiday Charges

For applicable out-of-Arkansas deliveries, a 1.75% interstate charge based on total route mileage may apply as specified in the accepted quote or applicable rate agreement.

For applicable Arkansas holiday deliveries, a $25 holiday charge may apply.

For applicable interstate holiday deliveries, a 5% holiday surcharge may apply as specified in the accepted quote or rate agreement.

These charges are subject to the actual service, applicable rate agreement, and any written customer-specific pricing arrangement.

Additional Expenses

Tolls, parking, additional stops, route changes, return trips, and other approved expenses may affect the final charge when applicable and disclosed or authorized under the accepted service terms.

Any material price change not already covered by the accepted quote or applicable agreement will be communicated for approval before the additional charge is incurred, except where an existing written agreement or applicable law provides otherwise.

8. Payment Terms

Payment terms will be established in the accepted quote, invoice, or written customer agreement.

Unless otherwise agreed in writing, payment is due according to the terms stated on the invoice.

Customers with approved business accounts may be subject to separately agreed billing arrangements.

Vital Link Courier may decline future requests or suspend account services for overdue balances, subject to applicable agreements and law.

Customers are responsible for applicable charges properly incurred under their accepted service terms.

9. Cancellations, Failed Pickups, and Redelivery

Customers should contact dispatch as soon as possible to cancel or modify a delivery request.

A cancellation fee may apply when a courier has already been dispatched, is traveling to the pickup location, has arrived, or has otherwise incurred costs for the requested service.

Additional charges may apply when a delivery cannot be completed because of:

An incorrect address or incomplete instructions
A shipment not being ready at the scheduled pickup time
An unavailable or unauthorized recipient
Restricted or inaccessible facilities
Refusal by the receiving party
Undisclosed shipment contents or handling requirements
Other circumstances attributable to the customer or recipient

Depending on the circumstances and applicable instructions, the shipment may be returned to the shipper, held pending further instructions, or handled as otherwise agreed.

Any additional charge will be based on the applicable quote, rate agreement, or separately approved service.

10. Proof of Delivery and Chain of Custody

When included in the accepted service, proof of delivery may consist of:

Recipient name or signature
Delivery date and time
Delivery photographs
Electronic delivery confirmation
Relevant delivery notes
Chain-of-custody records, where agreed

The form of proof available depends on the shipment, facility requirements, technology, and service arrangement.

A delivery confirmation establishes the recorded delivery event but does not independently certify the condition, contents, or suitability of the shipment unless expressly documented.

Customers requiring specific documentation or chain-of-custody procedures must communicate those requirements before the shipment is accepted.

11. Customer Information and Confidentiality

Vital Link Courier uses customer and shipment information to quote, coordinate, perform, document, and invoice delivery services and to provide related customer support.

We take reasonable steps to safeguard customer and shipment information and limit access to information as appropriate for the service.

Customers should provide only the information necessary to perform the requested transportation.

We do not sell personal information. Our collection, use, and disclosure of personal information are further described in our Privacy Policy.

12. Service Interruptions and Events Beyond Our Control

Vital Link Courier is not responsible for delays or service interruptions caused by circumstances beyond its reasonable control, including severe weather, natural disasters, road closures, accidents, government restrictions, facility closures, public emergencies, or third-party actions.

This section does not eliminate any duty or liability that cannot legally be excluded.

When reasonably practicable, we will communicate material delivery issues and coordinate next steps with the customer.

13. Liability and Shipment Claims

Vital Link Courier will exercise the level of care required by applicable law and the accepted service agreement.

Liability for loss, damage, delay, misdelivery, or other shipment-related claims will be determined under applicable law and any enforceable written transportation agreement governing the shipment.

No provision in these Terms excludes liability that cannot legally be excluded, including liability arising from conduct for which applicable law prohibits a contractual waiver.

Customers should promptly notify Vital Link Courier of any suspected loss, damage, misdelivery, or service issue and provide relevant supporting documentation.

Any applicable contractual claim procedures, notice periods, declared-value arrangements, and liability limits must be stated in the governing transportation agreement or other applicable written terms. Nothing in this section shortens a mandatory statutory deadline.

14. Website Use and Intellectual Property

Website text, logos, branding, graphics, and other original content belonging to Vital Link Courier may not be reproduced or used commercially without permission, except as permitted by law.

Users must not attempt to gain unauthorized access to the website, interfere with its operation, submit unlawful content, or use the website for fraudulent or prohibited purposes.

We may update, suspend, or discontinue website features when reasonably necessary.

15. Third-Party Services and Links

Our website may use third-party services for forms, mapping, communications, analytics, quote calculations, or other functions.

Third-party services may be subject to their own terms and privacy policies.

Vital Link Courier is not responsible for the independent operation of third-party websites or services, except to the extent responsibility cannot legally be excluded.

16. Changes to These Terms

Vital Link Courier may revise these Terms & Conditions by publishing an updated version on this page.

The effective date will be updated when material changes are made.

The terms applicable to a particular delivery may also be governed by a written service agreement, accepted quote, or transportation agreement. Where terms conflict, the applicable written agreement will control to the extent stated in that agreement and permitted by law.

17. Governing Law

These Terms & Conditions are governed by the laws of the State of Arkansas, except where applicable federal law or another mandatory legal requirement controls.

Any dispute will be handled in a court of competent jurisdiction as permitted by applicable law.

18. Contact Information

For questions about these Terms & Conditions, delivery requests, quotes, or service availability, contact:

Vital Link Courier LLC

Website: https://www.vitallinkcourier.net
Phone: 501-799-7779
Email: info@vitallinkcourier.net

SMS TERMS OF SERVICE

Effective Date: October 9, 2026

These SMS Terms govern text messages sent by Vital Link Courier LLC to customers who affirmatively opt in to receive SMS communications.

1. SMS Program Description

Vital Link Courier LLC may send transactional and service-related text messages concerning a customer's quote request or courier service, including:

Quote-request acknowledgments and follow-up
Pickup confirmations
Dispatch and scheduling communications
Shipment status updates
Estimated arrival times
Delivery delays
Delivery completion notifications
Proof-of-delivery notifications, where available
Customer support responses

Messages are intended for delivery-related communications and are not promotional or marketing messages.

2. Consent to Receive SMS Messages

Customers may opt in by voluntarily selecting an unchecked SMS consent checkbox on an applicable Vital Link Courier form or by providing affirmative verbal consent when specifically asked to consent to SMS communications.

Providing a telephone number alone does not constitute SMS consent.

SMS consent is not a condition of purchasing or receiving courier services.

Consent applies to the service-related messaging described at the time of opt-in. Separate consent may be required for other categories of messages.

3. Message Frequency

Message frequency varies based on the customer's quote request, shipment activity, and communication needs.

Customers may receive multiple messages during an active delivery when necessary to provide relevant service information.

4. Message and Data Rates

Message and data rates may apply depending on the customer's mobile carrier and service plan.

5. Opting Out

Customers may opt out of SMS messages at any time by replying STOP to a Vital Link Courier text message.

After an opt-out request is processed, the customer may receive a final message confirming the opt-out.

Opting out of SMS does not cancel an existing delivery or eliminate other agreed service obligations. Customers may contact dispatch by telephone or email for assistance.

6. Help and Support

For SMS assistance, reply HELP or contact:

Phone: 501-799-7779
Email: info@vitallinkcourier.net

7. Message Delivery

Mobile carriers are not responsible for delayed or undelivered messages. Delivery may be affected by network coverage, device availability, carrier restrictions, and other factors outside our control.

8. SMS Privacy

Vital Link Courier LLC does not sell or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with communications and technology service providers solely as necessary to operate the SMS program and provide requested services, subject to applicable requirements.

For further information, review our Privacy Policy:

https://www.vitallinkcourier.net/privacy-policy

9. Changes to SMS Terms

We may update these SMS Terms by publishing a revised version on this page with an updated effective date.

10. SMS Contact

Vital Link Courier LLC
Phone: 501-799-7779
Email: info@vitallinkcourier.net
Website: https://www.vitallinkcourier.net

SMS Terms

Terms & Conditions (Website + Services)